All of us have been in a business process improvement or sales meeting where the speaker clicks through a PowerPoint presentation showing charts and numbers. Few people, if any, take anything away from those meetings. But put the same information in the context of a story and the point is made.
When you tell a story, people understand what the mission is and they understand how they can make it happen. If you just talk at a high level of mission and vision the reaction is, "What am I supposed to do with that!?"
So, how you communicate and what you do after that communication is made is without a doubt the most improtant part of setting the agenda for your budding AS9100 or ISO 9001 quality management system. Letting your employees know what their part is, can absolutly make your business management system a success. Get out there and show your organization this is not just another program. This is a way of doing business, and it is here to stay, so get on board.
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