Non-Conformances Are Good Things

You want everyone to generate them and you want lots of them! Yes you will have to sort through some outlandish stuff, but underneath will be a treasure chest full of continual improvement opportunities that make the organization work more efficiently and cut costs.

You need to get comfortable with the fact that your workers probably know about a lot of the things going wrong in your organization, and that they know about some you don’t. You need to create an environment where they will tell you about them.

And here’s an even more outlandish suggestion Senior Management – they probably know how to fix many of them as well. You need to listen to them by providing an opportunity and method for them to tell you.